Frequently Asked Questions

At MCNE Auto Supplies, we want to make your shopping experience as smooth as possible. Below you’ll find answers to common questions about our products, orders, shipping, returns, and policies. If you can’t find what you’re looking for, feel free to contact us for assistance.

Orders & Products

How can I place an order?

Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Are your products genuine and high quality?

Yes, all our products are carefully sourced and tested to meet high-quality standards, ensuring durability and performance.

Shipping & Delivery

Do you ship internationally?

No, Currently, we only ship across Australia.

How long does delivery take?

Standard free shipping usually takes 3–8 business days including order processing time. Delivery times may vary depending on location and product availability.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email to monitor its progress.

Returns, Refunds & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused products in their original packaging.

How do I request a return or exchange?

Please contact our customer support at info@mcne.online with your order number and reason for return.

How long does it take to process a refund?

Refunds are processed within 10 business days after we receive and inspect your returned item.

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Union Pay, PayPal, Google Pay, ShopPay and Apple Pay.

Is my payment information secure?

Yes. Our website is protected with SSL encryption and follows PCI-DSS compliance to ensure your personal and payment data is secure.

Contact & Support

How can I contact Mcne Auto Supplies?

You can reach us via:

Registered Business Address:48 Jennifer Crescent, Bayswater North, Victoria 3153, Australia

Business Hours: Monday to Saturday — 8:00 AM to 6:00 PM AEST/AEDT (Melbourne Time)

Do you offer live chat support?

Yes, our live chat service is available during business hours for quick assistance.