FAQs

How do I return a product?

If you wish to return a product, please contact our customer service team to initiate the return process. We allow unconditional returns within 30 days of receiving the goods, provided that the items are unused, undamaged, and in their original packaging.

What is your refund policy?

Our refund policy stipulates that once we receive and inspect your returned merchandise, we will process your refund via the original payment method. Refunds typically take 5-10 business days to be reflected in your account. Please note that partial refunds may apply if the returned merchandise does not meet all return criteria.

Do you offer free shipping?

Yes, we offer free shipping across Australia for all parcels. All items are dispatched from our warehouse in Melbourne, and delivery typically takes between 3-10 business days, depending on your location.

Can I exchange an item?

Yes, if you wish to exchange an item for a different model or color, you must first return the original item through our returns process. Once your return has been processed, you may place a new order for the desired product.

What should I do if I receive a damaged or defective product?

If you receive a damaged, defective, or incorrect product, please contact us immediately after receiving the item. We will arrange for a replacement or a full refund and cover all related costs.

Where do you ship your products?

We currently ship only within Australia. All items are dispatched from our warehouse in Melbourne, and we work with various courier partners to ensure timely delivery based on the size and weight of each item.

How can I contact customer service?

You can reach our customer service team by phone at 0399082924 or via email at mcnebulae@outlook.com. We are here to assist you with any inquiries or concerns you may have regarding our products or services.